Concierge experiences
Our concierge program strives to create impactful moments for clients and customers alike. We aim to provide a seamless, frictionless customer experience, with our concierge serving as the initial point of contact. Whether supporting VIP events or offering a private preview of luxury cars, our team ensures unparalleled customer support and a memorable brand journey.
Background
There’s something to be said about going the extra mile.
We strive to do great work for great people, and in an era that demands we do (and be) better, we continue to push to create moments that matter for our clients and their customers.
This is exactly what our concierge programs support. They are behind-the-scenes moments that have impact on the clients and customers we so proudly serve.
Challenge
Our commitment is to single-handedly provide an effortless experience that makes an impression that lasts—and ensure the customer journey is frictionless.
Many of our concierge programs, like the BMW ClubLink Drive it Home program and our at-home test drive experiences alongside our partners at Polestar and many others, require a concierge to bridge the gap between test-drive experiences scheduled online and provide a human connection leading up to their at-home test drive experience.
Challenge
Our commitment is to single-handedly provide an effortless experience that makes an impression that lasts—and ensure the customer journey is frictionless.
Many of our concierge programs, like the BMW ClubLink Drive it Home program and our at-home test drive experiences alongside our partners at Polestar and many others, require a concierge to bridge the gap between test-drive experiences scheduled online and provide a human connection leading up to their at-home test drive experience.
Solution
Our concierge is the initial touchpoint, paving a smoother path for the customer’s brand journey, and is available by phone, email, or text anytime throughout the day.
If you are looking to create a seamless interface for your VIP guests in advance of your event like we provided for the Sharp for Men Jeep Wagoneer media program, this Lamborghini Technica event, a very private preview of the Rolls-Royce Spectre in Goodwood, or this luxurious lifestyle experience at Monterey Car Week for our friends at Grand Touring Automobiles, then look no further.
Results
We have completed thousands of concierge interactions over the years and continue to be called upon to provide unparalleled support to ensure our clients’ customers receive the highest level of seamless care.
